Free Practical Guide
5 practical ways to make follow-up easier.
Missed calls can mean missed work. Use this checklist to review how inquiries reach your team, who replies, and what happens next.
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Actionable Playbook
The 5 Speed-to-Lead Tweaks
You can implement these steps yourself, or have Six20AM set up the complete Front Desk System in 7 business days.
The Missed Call Follow-Up
After the number and messaging setup are ready, an unanswered call can trigger a short text: "Thanks for calling. How can we help?" Test routing, ring timeout, contact preferences, and carrier delivery. Assign someone to handle the reply.
Current Google Profile Contact Options
Google retired native Business Profile chat. Eligible profiles can add a text or WhatsApp contact option. Check what your profile supports and keep your phone number, website, and booking link current.
The Single Unified Team Inbox
Stop checking 4 different apps (voicemail, text messages, website contact forms, and Facebook messages). Funnel every customer channel into one shared screen so nobody guesses who replied last.
The 14-Day Past Customer Text Wake-Up
For a list you have permission to contact, try a short message: "Hi [Name], do you still need help with [Service]?" Honor opt-outs and record replies and bookings. Past interest is not a promise of a sale.
The Post-Job Review Request
Ask customers for honest feedback after the job, using an agreed timing and channel. Make the review link easy to use and respond to reviews. Reviews can help people choose you, but no review schedule guarantees a Google ranking.
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