Privacy Policy

The short summary: We collect the information you provide on our contact forms, phone calls, and text messages to quote, build, and run your business systems. We protect our company infrastructure, enforce our contracts, and comply with all legal requirements. We do not sell your personal data to marketing brokers, and we maintain strict safeguards for your business records.

1. Who We Are and Scope of This Policy

This Privacy Policy applies to Six20AM ("Company", "we", "us", or "our") and covers information collected through six20am.com, our client communication tools, automated text-back systems, and related services. By visiting this website or providing personal or business information to us, you consent to the data collection and processing practices described here.

2. Information We Collect

We collect information necessary to deliver services, safeguard our systems, and manage our business relationships:

• Contact and Identity Information: Your full name, company name, phone number, email address, physical address, and trade licensing information.
• Inquiry and Project Details: Specific services requested, job descriptions, website preferences, and notes from our phone calls or text conversations.
• Billing and Transaction Records: Records of payments made, invoice numbers, service packages purchased, and related accounting data. Payment card details are tokenized and processed securely by third-party payment processors; we do not store full credit card numbers on our servers.
• Consent and Compliance Records: If you tick our SMS consent box or text us first, we record the exact timestamp, form location, and specific disclosure language agreed to, as required by federal carrier and TCPA regulations.
• Technical and Server Data: When you browse our website, our servers automatically log standard network details, including your IP address, browser type, operating system, referring webpage, access times, and pages visited. We use this technical data to protect our servers from denial-of-service attacks, detect bot spam, and ensure reliable performance.

3. How We Use Your Information

We use collected data for legitimate operational, commercial, and security purposes, including:

• Providing estimates, returning phone calls, and delivering website engineering services.
• Configuring and maintaining your automated missed-call text-back workflows and shared inboxes.
• Processing payments, managing subscriptions, and maintaining tax records.
• Protecting our website, clients, and technical infrastructure against fraud, spam, malicious bot traffic, and cyber threats.
• Enforcing our Terms of Service, collecting outstanding balances, and defending against legal claims or regulatory inquiries.
• Complying with applicable local, state, and federal laws, subpoenas, and court orders.

4. Ownership and Use of Aggregated and Benchmark Data

We compile anonymous, aggregated, and de-identified technical metrics across the systems we build (such as average page load speeds, missed call response times, server response rates, and industry performance averages). You agree that Six20AM owns all aggregated and statistical performance data, and we reserve the full right to use, analyze, and publish these benchmark metrics in case studies, marketing materials, and software improvements without compensation to you.

5. Third-Party Service Providers and Infrastructure Partners

We do not sell your personal data. We share necessary operational data only with trusted third-party providers who help us deliver our services:

• Cloudflare: Edge hosting, serverless functions, security firewalls, and DNS routing.
• GoHighLevel: Customer relationship management (CRM), communication pipelines, and shared messaging inboxes.
• GoHighLevel Voice AI: A virtual assistant may answer calls we miss. It takes your details and can book a call. These calls may be recorded and transcribed.
• Telecommunications Carriers and Aggregators: Twilio and mobile wireless networks (AT&T, Verizon, T-Mobile) to transmit telephone calls and text messages.
• Stripe: Secure, encrypted payment processing and subscription billing.

These vendors process data pursuant to their own operational obligations. While we select reputable industry leaders, Six20AM is not responsible for the independent privacy policies, outages, or security breaches of third-party platforms.

6. Mobile Information and Text Messaging Disclosures

We take carrier messaging compliance seriously. We only send text messages to individuals who have granted prior express consent by submitting a web form with an unchecked consent box, or who have initiated a call or text message to our business number.

If you call or text us, we may reply by text about the work you asked us about, and follow up on that conversation.

If you check the box on our fit check form, we may also text you about your answers and the Front Desk. Front Desk clients must check the box on our onboarding form, because the service works by text: we send new-lead alerts, the go-live notice, and a heads-up if usage reaches the $150 monthly cap. These are service messages, not marketing.

• Message frequency varies.
• Msg & data rates may apply.
• Reply STOP to opt out at any time.
• Reply HELP for help. For assistance, call (940) 400-1097.
• Consent to receive marketing messages is not required to make a purchase.
• Carriers are not liable for delayed or undelivered messages.

Strict Carrier Non-Sharing Disclosure:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with or sold to any third parties under any circumstance.

7. Cookies, Pixels, and Online Tracking

Our website is built on custom static code. We do not use third-party advertising tracking pixels (such as Facebook Pixel or TikTok Pixel) or third-party behavioral cookies that track you across other websites. Standard server session logs are maintained solely for security and operational integrity.

8. Data Retention and Legal Defense

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Financial and Invoice Records: Retained for seven (7) years to satisfy federal and state tax compliance rules.
• Consent and TCPA Records: Retained for at least four (4) years to comply with the federal Telephone Consumer Protection Act statute of limitations.
• Active Client Records: Retained for the full duration of your active client relationship, plus a reasonable period to assist with account recovery or defense against legal disputes.

9. Security Safeguards and Assumption of Risk

We implement commercially reasonable physical, administrative, and technical safeguards to protect your personal and business records against unauthorized access, loss, or misuse. However, you acknowledge that no data transmission over the internet or cellular networks can be guaranteed to be 100% secure. You provide your information and engage in electronic communications with us at your own risk.

10. Your Rights and Identity Verification

Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, request corrections to inaccurate records, or request deletion of your information (subject to our legal obligation to preserve billing, tax, and compliance records).

To protect our clients from fraud, social engineering, and unauthorized data disclosure, we require strict identity verification before responding to any privacy request. To make a request, call us directly at (940) 400-1097. We will verify your identity before disclosing or deleting any records.

11. California Privacy Disclosures (CCPA and CPRA)

If you are a California resident, the California Consumer Privacy Act provides specific rights regarding your personal information:

• Categories Collected: Identifiers (name, phone, email, address), commercial records, and standard internet technical activity logs. We collect zero sensitive personal information.
• Sources: Directly from your voluntary submissions and automatically through hosting server logs.
• Business Purpose: Delivering contracted services, quoting jobs, managing billing, defending our systems, and complying with legal duties.
• No Sale or Sharing: We have not sold or shared any consumer personal information for cross-context behavioral advertising in the preceding 12 months.
• Non-Discrimination: We will never discriminate against you, deny you services, or charge you different rates because you exercise any privacy right under California law.

12. Children's Privacy

Our website and business services are designed exclusively for adult commercial business owners. We do not knowingly solicit or collect personal information from children under the age of 13. If we discover that personal information of a child under 13 has been submitted, we will take prompt action to delete the data.

13. Unilateral Updates to This Policy

We reserve the right to revise or update this Privacy Policy at our sole discretion at any time. When we make updates, we will revise the "Last updated" date at the top of this page. Any changes become effective immediately upon posting. Your continued use of our website, communication tools, or services after updates are posted constitutes your binding acceptance of the updated Privacy Policy.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our security practices, contact us:

Six20AM
719 Scott Avenue, Wichita Falls, TX 76301
Phone: (940) 400-1097