Terms of Service

The short summary: This website describes our software builds and automated lead follow-up systems. By browsing this website or hiring Six20AM, you agree to these binding terms. Please read them carefully. They include a mandatory individual arbitration rule, a class action waiver, a one-year limit to file claims, and strict limits on our liability.

1. Acceptance of These Terms

By accessing this website, submitting a contact form, making a payment, or using any software or service provided by Six20AM ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service. If you do not agree to every word of these terms, you must not use this website or our services. If you enter this agreement on behalf of a business, you confirm that you have legal authority to bind that business to these terms.

2. Scope of Services and Project Agreements

We build high-speed static websites, configure automated missed-call text-back workflows, and provide monthly system hosting and care for local business owners. The explanations and prices published on this website are for informational purposes. A binding service relationship only begins once both parties agree on a written scope of work and you pay the required setup fee. Where a specific written statement of work contradicts these general terms, the written statement of work controls for that specific project.

3. Eligibility and Account Responsibility

You must be at least 18 years old to use our services. You are solely responsible for ensuring that all information you provide to us, including your business name, address, hours, prices, and trade licensing, is 100% accurate, current, and lawful. You are responsible for keeping any login credentials safe and for all activities that happen under your account.

4. Pricing, Payments, Recurring Billing, and Chargebacks

You agree to the payment schedule and fees established at the time of your order:

• Setup Fees: Setup fees must be paid in full before technical work begins. Setup fees are non-refundable once work has started, except strictly under the written 30-day guarantee below.
• Automatic Monthly Recurring Billing: Monthly system care is a recurring subscription charge. It bills automatically every 30 days to the payment card on file until you cancel in writing with 30 days notice.
• Cancellation Notice: You may cancel monthly care at any time by giving 30 days written notice. You are responsible for any charges incurred through the end of the 30-day notice period.
• Late Payments and Suspension: If a recurring payment fails or is overdue by more than 7 calendar days, we reserve the right to immediately suspend your website, pause your automated text workflows, and disable inbox access without liability.
• Fraudulent Chargebacks and Payment Disputes: You agree not to file a chargeback or dispute a payment with your bank or credit card company without contacting us first to resolve the matter. Filing an unauthorized chargeback is a material breach of this contract. If you file a chargeback, you agree to pay a $250 administrative fee plus all collection costs and reasonable attorney fees required to recover the funds.

5. The 30-Day Lead Guarantee Conditions

If we do not recover at least one lead you would otherwise have lost in your first 30 days, your setup fee is free.

Our guarantee is honest and practical. To qualify for a refund of your setup fee under this guarantee, you must satisfy the following clear conditions:

• A recovered lead is an inbound contact that got a reply through the system and would otherwise have gone unanswered. Defined in writing before you sign.
• The 30 days start when the system is switched on, not when you sign.
• It refunds the setup fee. System care already delivered is not refunded.
• You must provide all necessary business information (prices, hours, photos, and login access) within 7 days of payment so your systems can be launched on time.
• Your business phone line must remain active and forwarded properly to the Front Desk System throughout the entire 30-day trial period.
• You must submit your refund claim in writing or by calling (940) 400-1097 within 14 calendar days after the end of your first 30 days live.

If you satisfy these requirements and zero qualified leads are caught, we will promptly refund your setup fee to your original payment card. Monthly telecommunications carrier usage fees and domain registration costs are paid to third parties and are non-refundable under all circumstances.

6. Ownership of Code, Intellectual Property, and Software Licenses

We believe in honest ownership, while protecting our proprietary agency engineering:

• What You Own: You own your custom domain name, your business trademarks, your logos, your photos, your written copy, and your customer database records. If you ever leave Six20AM, you take all of your content and data with you.
• What Six20AM Owns: Six20AM retains 100% exclusive worldwide ownership of all proprietary codebases, website frameworks, Astro engines, serverless functions, database structures, automation workflows, templates, algorithms, and documentation developed by Six20AM.
• Your Limited License: Upon full payment of all fees, we grant you a personal, revocable, non-exclusive, non-transferable license to operate the compiled website and software solely for your single business. You have zero right to resell, distribute, sub-license, reverse-engineer, or package our code frameworks for other businesses.

7. Client Content and Legal Warranties

When you send us copy, photos, videos, logos, reviews, or customer data to place on your website or use in automated messages, you make a legally binding promise that:

• You own all intellectual property rights to the content, or you have obtained valid written licenses from the copyright owners.
• Your content does not infringe upon any third-party copyright, trademark, privacy right, or trade secret.
• Your content is completely truthful, not misleading, and complies with all federal, state, and local advertising laws.
• You grant Six20AM a worldwide, royalty-free license to use, display, modify, and host your content to build, manage, and promote your systems.
• We have the right to display your finished website and project metrics in our marketing portfolio and case studies, unless you explicitly opt out in writing before launch.

8. Third-Party Platforms and Telecommunication Carriers

Our software relies on third-party networks, including Cloudflare, GoHighLevel, Twilio, Google, Stripe, and wireless mobile carriers (such as AT&T, Verizon, and T-Mobile). You acknowledge and agree that:

• We do not control the uptime, algorithms, message routing, or technical reliability of third-party networks.
• Wireless carriers have sole discretion over message delivery and spam filtering under federal A2P 10DLC regulations. We are not liable if a mobile carrier delays, filters, or drops a text message.
• We are not responsible for any downtime, outages, service interruptions, or policy changes caused by third-party hosting, software, or telecom vendors.

9. Complete Disclaimer of Warranties (Provided "AS IS")

To the maximum extent allowed by law, all websites, software, automations, and services provided by Six20AM are provided strictly on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind.

We specifically disclaim all express, implied, statutory, or other warranties, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, quiet enjoyment, and data accuracy. We do not guarantee that your website will run without errors, that servers will never experience downtime, that every phone call will be answered, or that our systems will produce any specific search ranking, lead volume, or revenue level. You accept full responsibility for your business results.

10. Severe Limitation of Liability

You agree that Six20AM, its owner, affiliates, contractors, and agents shall never be liable to you or any third party for any indirect, incidental, special, consequential, punitive, or exemplary damages whatsoever.

This exclusion covers lost profits, lost revenue, lost leads, loss of data, business interruption, equipment failure, reputation harm, or cost of substitute services, even if we were advised in advance of the possibility of such damages.

In all cases, our total aggregate liability for all claims, disputes, or causes of action arising out of or related to these terms or our services shall never exceed the total dollar amount you actually paid to Six20AM in the one (1) month immediately preceding the incident, or one hundred dollars ($100.00 USD), whichever amount is less. This limitation is fundamental to our pricing and contract.

11. Comprehensive Indemnification (You Protect Us)

You agree to defend, indemnify, and hold harmless Six20AM, its owner, employees, contractors, and agents from and against any and all claims, lawsuits, investigations, demands, damages, liabilities, losses, costs, regulatory penalties, carrier fines, and legal expenses (including full attorney fees and court costs) arising out of or related to:

• Any content, photos, logos, reviews, or materials you provide to us, including any copyright or trademark infringement claims.
• Your business operations, services, products, quotes, contractor licensing, or customer disputes.
• Your use of automated calling, text messaging, or customer communications, including any alleged violation of the Telephone Consumer Protection Act (TCPA), state mini-TCPA laws, CTIA guidelines, or carrier A2P 10DLC rules.
• Your breach of any provision of these Terms of Service.
• Any unauthorized access to or tampering with your website or database by you or third parties.

12. Mandatory Binding Individual Arbitration

Please read this section carefully. It eliminates your right to file a lawsuit in court before a judge or jury:

Any dispute, claim, or controversy arising out of or relating to these terms, our website, or our services shall be resolved solely through final, confidential, and binding individual arbitration. The arbitration shall be conducted in Wichita County, Texas, and administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules.

The arbitrator shall have exclusive authority to resolve any dispute regarding the interpretation, applicability, or enforceability of these terms. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction. The arbitration proceedings, filings, and award shall remain strictly confidential.

13. Complete Class Action Waiver and Jury Waiver

You and Six20AM agree that all disputes must be resolved on an individual basis only. You knowingly, voluntarily, and irrevocably waive any right to bring, join, or participate as a plaintiff or class member in any class action lawsuit, collective action, private attorney general action, or consolidated proceeding.

To the maximum extent permitted by law, you and Six20AM also knowingly and permanently waive any constitutional and statutory right to a trial by jury.

14. One-Year Statute of Limitations

You agree that any claim, dispute, or cause of action arising out of or related to these terms, your website, or our services must be formally filed in arbitration within exactly one (1) year after the cause of action arose. If a claim is not filed within one year, that claim is permanently barred and waived forever.

15. Non-Disparagement

You agree not to make, post, publish, or broadcast any false, defamatory, derogatory, or disparaging statements, comments, or reviews regarding Six20AM, its services, its websites, or its owner across any public forum, social network, directory, review site, or communication channel. If you have an issue, you agree to contact us directly to resolve it professionally.

16. Legal Fees and Collection Costs

If Six20AM is required to hire an attorney, collection agency, or initiate legal or arbitration proceedings to collect unpaid invoices, recover chargeback losses, or enforce any provision of these terms, you agree to pay 100% of our reasonable attorney fees, court fees, arbitrator fees, collection costs, and related expenses.

17. Right to Terminate or Refuse Service

We reserve the right to refuse service, suspend technical access, or terminate our agreement immediately at our sole discretion, with or without notice, if you breach these terms, fail to pay invoices, engage in abusive or disrespectful behavior, or if your messaging practices create carrier compliance risks.

18. Governing Law and Exclusive Venue

These terms and any dispute arising from them shall be governed exclusively by the laws of the State of Texas, without regard to conflict of law principles. To the extent any matter proceeds in court rather than arbitration, both parties submit to the exclusive personal jurisdiction and venue of the state and federal courts located in Wichita County, Texas.

19. Severability and Entire Agreement

If any sentence, clause, or paragraph of these terms is found to be illegal, invalid, or unenforceable by an arbitrator or court, that specific provision shall be limited or severed to the minimum extent necessary, and all remaining provisions shall remain in full force and effect. These terms constitute the entire understanding between you and Six20AM regarding your use of this website and our services.

20. Contact Information

If you have questions regarding these terms, contact us directly:

Six20AM
719 Scott Avenue, Ste 1020, Wichita Falls, TX 76301
Phone: (940) 400-1097