Terms of Service

1. Agreement to Terms

By accessing or using Six20AM's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Services Provided

Six20AM provides business operations consulting, website development, automated communication systems, and customer relationship management solutions. Our services include:

• —Website design and development
• —Shared inbox and CRM setup
• —Automated messaging and follow-up systems
• —Lead management and routing
• —Ongoing operational support

3. SMS and Text Messaging Compliance

3.1 TCPA Compliance

All text messaging services provided comply with the Telephone Consumer Protection Act (TCPA). When we implement automated messaging systems for your business:

• —You must obtain prior express written consent from recipients before sending marketing messages
• —Recipients must be provided with clear opt-out mechanisms
• —You are responsible for maintaining consent records
• —Messages must not be sent using automated dialing systems without proper consent

3.2 A2P 10DLC Registration

For Application-to-Person (A2P) messaging using 10-digit long codes (10DLC), proper registration is required with mobile carriers. We will:

• —Assist in registering your business and messaging campaigns with The Campaign Registry (TCR)
• —Ensure messaging use cases are properly classified
• —Implement required opt-in and opt-out mechanisms
• —Monitor compliance with carrier guidelines and throughput limits

3.3 Client Responsibilities

As a client using our messaging services, you are responsible for:

• —Obtaining and documenting proper consent from message recipients
• —Honoring opt-out requests immediately
• —Ensuring message content complies with applicable laws
• —Maintaining accurate business information in carrier registrations
• —Not using the service for spam, fraud, or illegal purposes

3.4 Message Content Requirements

All messages sent through systems we implement must:

• —Include clear identification of your business
• —Provide opt-out instructions (e.g., "Reply STOP to unsubscribe")
• —Not contain misleading or deceptive information
• —Comply with message frequency limits disclosed during opt-in

4. Client Obligations

When working with Six20AM, you agree to:

• —Provide accurate information about your business and operations
• —Respond to requests for information in a timely manner
• —Maintain secure access credentials for systems we implement
• —Use implemented systems in accordance with all applicable laws
• —Pay all fees according to the agreed schedule

5. Intellectual Property

Upon full payment, you own the websites and systems we build for your business. However, Six20AM retains ownership of:

• —Proprietary frameworks and methodologies
• —Reusable code components and templates
• —Documentation and process materials

6. Service Limitations and Warranties

While we strive for reliability, our services are provided "as is" without warranties of any kind. We do not guarantee:

• —Uninterrupted or error-free operation
• —Specific business results or lead volume
• —Third-party service availability or performance

7. Limitation of Liability

Six20AM shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services. Our total liability shall not exceed the amount paid by you for services in the twelve months preceding the claim.

8. Indemnification

You agree to indemnify and hold Six20AM harmless from any claims, damages, or expenses arising from:

• —Your violation of these terms
• —Your violation of TCPA or other messaging regulations
• —Your use of implemented systems
• —Content you send through messaging systems

9. Termination

Either party may terminate ongoing service agreements with 30 days written notice. Upon termination:

• —You retain ownership of completed deliverables
• —You remain responsible for payment of services rendered
• —We will assist with reasonable transition activities

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of modified terms.

11. Governing Law

These terms are governed by the laws of the jurisdiction in which Six20AM operates, without regard to conflict of law provisions.

12. Contact Information

For questions about these Terms of Service, please contact us through our website or via email.