Questions & Answers
Everything you need to know, in plain English.
No vague agency double-talk. Here are honest answers to how our websites work, what the systems cost, and how we protect your business.
Do I own my website, domain, and customer data?
Your domain, content, and customer data are yours. The finished website goes with you when you leave. Our templates and tools stay ours. Hosted inbox, phone, messaging, and calendar services use third-party tools with ongoing costs. Review these terms with us before work starts.
How does missed call text back work with my current cell phone?
Once your number and messaging setup are ready, an unanswered call can trigger a short text inviting the caller to reply. The reply lands in your shared inbox. Timing depends on ring timeout, routing, and carrier delivery. We check contact preferences and test the route before turning it on.
What is your 5-minute guarantee?
If any call or form between 8 AM and 9 PM goes more than 5 minutes without a reply, that month is free. Free means that month's fee is waived, $497, or $297 at the founding rate. Usage is still billed. Setup isn't refunded. The guarantee starts when the system is live on your number. A call means a missed call, since a call you answered doesn't need a reply. A reply means a text. A text can't reach a landline, so a landline caller gets your voicemail instead. Someone who has opted out of texts doesn't count, because we can't text them. Calls and forms that come in between 9 PM and 8 AM get their reply at 8 AM. The 5 minutes don't apply to those. To claim it, reply to your monthly report within 30 days. We'll check the log and take that month's fee off your next invoice.
How long does a new website take to build and launch?
Most client websites launch within 7 to 10 days once we have your real prices, hours, and service areas. Because we write your copy and build custom static pages without bloated WordPress themes, we move significantly faster than traditional design agencies.
Can you work with my existing phone number and Google profile?
Yes. You do not need to change your business phone number or confuse existing customers. We route calls through your carrier and attach our automated text-back engine seamlessly. We also connect directly to your existing Google Business Profile to speed up review collection.
What happens if I want to cancel?
There's no contract. Give us 30 days' notice by text or email and it ends. Your access ends with it, and we don't refund a month that's already been paid. Your domain, content, and customer data remain yours. The finished website goes with you when you leave. Our templates and tools stay ours. Hosted inbox, phone, and messaging tools have ongoing costs.
What is A2P 10DLC and do you handle the registration?
A2P 10DLC is registration used by carriers for business texts sent through local US numbers. We help prepare the business and campaign details. Carrier approval, sender eligibility, and recipient preferences still affect delivery. Registration does not guarantee every message will arrive.
Why are your websites faster than WordPress or Wix?
Our pages are ready before anyone opens them, which can mean less waiting. How fast they load depends on photos, add-ons, phones, and connections. WordPress and hosted builders can be fast too when they're set up well. We test the finished site.
Still have a question we did not answer?
Call or text us directly at (940) 400-1097, or book a quick 30-minute consultation. We answer every question directly before you spend a dime.